Privacy Policy for Yarra Guests
Effective Date: October 6, 2026

At The Yarra, we are committed to protecting the privacy and security of our guests' personal information. This Privacy Policy explains how we collect, use, and protect your information when you stay with us.

1. Information We Collect:

  • Personal Information: Name, address, phone number, email address, date of birth, nationality, passport number, and payment information.

  • Reservation Information: Details of your reservation, including dates of stay, room preferences, and special requests.

  • Usage Information: Information about your use of hotel services, such as room service orders, spa appointments, and other amenities.

  • Technical Information: IP address, browser type, device information, and other technical data when you use our website or mobile app.

2. How We Use Your Information:

  • To Provide Services: To process and manage your reservation, facilitate check-in and check-out, and provide requested services during your stay.

  • For Communication: To send you reservation confirmations, updates, and information about your stay.

  • For Personalization: To customize your experience and improve our services based on your preferences and feedback.

  • For Legal Compliance: To comply with legal obligations and regulations, including reporting requirements.

  • For Security: To ensure the safety and security of our guests, staff, and property.

3. Sharing Your Information: We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Trusted partners who assist us in operating our hotel, such as payment processors, IT service providers, and marketing agencies.

  • Legal Authorities: When required by law or in response to legal processes, to protect our rights and the safety of our guests and staff.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Text Messaging (SMS): If you provide your mobile number, The Yarra may send you text messages related to your reservation and stay, such as booking confirmations, check-in information, and updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance. Consent to receive text messages is not a condition of booking.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

5. Data Security: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights:

  • Access and Correction: You have the right to access and correct your personal information. To do so, please contact us at reservations@yarrany.com.

  • Withdrawal of Consent: You may withdraw your consent to our use of your personal information at any time, subject to legal or contractual restrictions.

  • Complaints: If you have any concerns about our handling of your personal information, please contact us. You also have the right to file a complaint with a data protection authority.

7. Changes to This Policy: We may update this Privacy Policy from time to time. The updated policy will be posted on our website with the effective date. We encourage you to review it periodically.

8. Contact Us: If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Yarra
2012 Old Route 17, Roscoe NY 12776
+1 (516) 301-1134
reservations@yarrany.com